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Returns & Refunds Policy

 

Returns & Refunds Policy


At The Dark Castle, we take great pride in our hand-crafted, custom-made pieces. Since each item is carefully made just for you, we offer refunds and returns only under specific conditions outlined below:


Refunds/Returns for Damaged Items


If your item was damaged during shipping, please contact us within 14 days of receiving your order. To process a return or refund, we require clear photo evidence showing the damage to the item and the packaging. Once we’ve confirmed the damage and filed a claim through USPS, we will offer a return or refund as appropriate.


Refunds/Returns for Mis-shipped Items


In the rare event that you receive an incorrect item, please reach out to us within 14 days of delivery. We will gladly offer a return or refund for mis-shipped items once verified.


Custom and Handmade Policy


Since all of our items are hand-painted and 3D-printed to order, we do not offer refunds or returns for any other reason beyond damage during shipping or mis-shipped items. Each piece is unique, and slight variations in color, size, or shape are part of the handmade process.


Filing a Claim


If your item arrives damaged, we will assist in filing a claim with USPS. Refunds or replacements will only be processed once the claim has been resolved. Please retain all packaging and follow our instructions to ensure a smooth claims process.


How to Contact Us


For any issues or concerns, you can reach us through the chat at thedarkcastle.co We’re here to help resolve any issues with your order.

The Dark Castle

thedarkcastleco@gmail.com

Jackpot, Nevada

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